E-Z Movers, a professional moving company in Chicago, has strived for exceptional customer service since the company was founded in 1997.
This dedication to excellence is reflected in the claims rate, which is currently among the lowest in the industry. According to the Illinois Commerce Commission (ICC), E-Z Movers is ranked among the top 10 moving companies in the state of Illinois.
Claims resolution: Understanding the numbers
When choosing a Chicago moving company, it’s important for consumers to not only investigate ratings and statistics for the company, but also to understand what they mean. Grade or star ratings given to companies by organizations like the ICC are not always straightforward, or even the best guides to rely on.
For moving companies, the important numbers are the complaints-to-moves ratio. For example, if a company has 50 claims filed in a year, and has moved 200 customers, the claim rate is 25%—which means one in four customers were dissatisfied with their service. However, if those 50 claims are among 5,000 customers moved, the claims rate is 1%, or one out of 100 customers.
E-Z Movers’ ratio of complaints to moves is currently less than 1 percent, with more than 5,000 customers, including Chicago and Barrington movers and also clients across the country, served annually.
Tips for ensuring great customer service
To help ensure that consumers receive exceptional service, E-Z Movers offers the following advice to prevent common situations that can eventually lead to filing claims:
- Consumers should thoroughly read the contract, confirmation letter, and any documents provided by the moving company, and ask questions about anything they don’t understand.
- Most damage during relocation is caused by improper packing. Be sure to use the recommended packing techniques when preparing to move, or request packing services from professional movers.
- Movers must either buy moving insurance coverage, or understand that without insurance, they will not be compensated in full amount for damaged items.
- Choosing a reputable, experienced moving company is essential for ensuring a smooth moving experience that’s as stress-free as possible.